OPP Costing Initiatives

Council for the Town of Espanola first requested an OPP Costing in January 2015.  Due to changes in the OPP Billing Model, there was a moratorium on costing which was lifted in November 2015.  As there were communities ahead of us that had also requested a costing, we were in a second group of municipalities to proceed with this initiative.

A site visit occurred in July 2016 and since this time there has been an exchange of information.  There are concerns with our existing police station which will need to be addressed.  A resolution to this issue is expected once the OPP costing has been received.

There have been delays to the timelines as originally indicated and the OPP proposal to the municipal council is expected in May/June.  Council will then have approximately 6 months to analyze the information and seek community input.

Special Meeting Presentation

The Ontario Provincial Police presented the OPP Costing Proposal to the Town of Espanola on September 20th, 2017. 

Costing Presentation (PDF)
Costing Proposal (PDF)

If you have questions or comments about the OPP Costing Initiatives please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Questions will be accumulated and answered in a FAQ.  (Click on questions/headings below to open answers).

1. Would there ever be an occasion when Espanola would not have at least one officer in Town to respond to local calls?

• Should scheduled platoon members be unavailable to attend to an urgent call for service within their assigned zone (ie: on other calls, in court, away on training, etc.) officers from other neighbouring zones and/or detachments, as well as our CSO and Court Officers will respond. The Integrated Service Delivery model essentially combines all available officers within patrol zones and neighbouring areas to provide a larger number of officers to draw from for major occurrences to respond to any calls for service should scheduled members be unavailable. This model also provides flexibility in terms of overall supervision.
• The Espanola, Sudbury and East Algoma detachments also maintain very close working relationships and all remain at each other’s immediate disposal in the event of a major occurrence.
• Officers in a detachment are not designated as a municipal or provincial officer and will often work in multiple locations during a shift.

2. Please give a brief description of fleet tracker and its impact in responding to calls for service

OPP Fleet Tracker is not utilized for responding to calls for service or Emergency Dispatching. OPP Fleet Tracker is a lightweight web interface providing Situational Awareness for all OPP vehicles equipped with a modem providing GPS tracking capabilities. The platform offers real time GPS tracking of multiple vehicles in a web browser. A live view of the entire vehicle fleet gives you an overview of a situation, and specific resources can be deployed for specific situations and/or followed when required. Alerts and notifications are instantly available within the application. The majority of all front-line OPP vehicles have been equipped with a modem accompanying the Mobile Workstation equipment as well as all Motorcycles.

3. Will the OPP use a staggered shift format as they do elsewhere so that there is a unit on patrol at all times within town limits?

The integrated service model ensures there is always someone available to respond to calls for service.  (See questions 1 and 26 for more details on staffing and integrated service delivery).

4. To confirm Espanola is dispatched from North Bay? What is the average time before a 911 phone call is answered by that centre?

• Every municipality in Ontario has the ability to choose their emergency telecommunications (911) provider.  If the Town of Espanola chooses the OPP to provide their primary PSAP (Public Safety Answering Point) services, 97.7% of calls received by OPP Provincial Communications Centre were answered within the first 12 seconds or less for 911, emergency, urgent and administrative calls.
• The secondary PSAP service or “dispatch” is provided by the OPP and is an included cost for policing services.  This service is provided from the North Bay Provincial Communications Centre for Espanola.
• 911 (primary PSAP)is not the same as dispatch (secondary PSAP).

5. Please provide a brief summary of the use of Mobile Workstations and the benefit.

• Mobile Workstation (MWS) Infrastructure
• The MWS infrastructure utilizes Panasonic ruggedized tablets docked to an in-vehicle docking station. The tablets run on a standardized Windows 7 image using Bell Mobility and a Nortel VPN client for internet and OPP application access such as MPS and Niche/RMS. The current infrastructure includes the following hardware components:
o Docking station
o Keyboard
o BarCode Reader
o Thermal printer
o Cellular modem
o Cellular antennas.
• The benefits include increased visibility in the community as officers can complete some tasks while on the road and not in the office.

6. Obviously the OPP would integrate into the Towns Emergency Plan. Is participation in legislated requirements and tabletop/mock exercises a part of normal service or an enhancement?

This would be part of normal service, in consultation with the Detachment Commander.

7. EPD maintains an Autism Registry for local residents.  Would the OPP do this?

The Detachment Commander will provide services that are operationally feasible as advised by the Espanola Police Services Board.  If this practice was followed by the EPS then it could be discussed as a local priority and objective between the Espanola Police Services Board and the Detachment Commander.

8.Would the OPP assume the duties of EPD regarding the Crossing Guard program and if so would this be as regular duty or enhancement?

The OPP does not provide Crossing Guard services.  However, the Detachment Commander will work with the Board to participate in directed enforcement programs and other community initiatives.

9.Would OPP offer a Vacation Watch for properties and if so is this an enhancement?

The Detachment Commander will provide services that are operationally feasible as advised by the Espanola Police Services Board.  If this practice was followed by the EPS then it could be discussed as a local priority and objective between the Espanola Police Services Board and the Detachment Commander.

10. EPD is involved in a program with Community Partners to address the situation regarding “heavy users” of the system and proposed changes to the Police Act include developing such programs. Does OPP have a plan to integrate into this and is it part of regular duties?

•The OPP uses Ontario's Mobilization & Engagement Model of Community Policing to engage with local partners and stakeholders to address the needs of the community.  The model elicits the engagement of community agencies and partners to develop strategies that support public safety and/or reduce calls for service.
• The Implementation of Ontario’s Mobilization and Engagement Model of Community Policing has been a priority for the OPP.  The concept of “Community Policing” is realized when police mobilize, engage and partner with members of the “Community” to prevent crime and reduce victimization.
• The intelligence‐led and consultative approach to crime prevention employed by the OPP has resulted in effective and proactive programs for deterring and reducing crime, as well as fostering relationships necessary to aid in solving crimes that do occur. Research, development and implementation of various programs are collaborative processes.
• Police Services Boards play an important role in determining objectives and priorities for the provision of police services. The Espanola Police Services Board would have to be maintained should the municipality choose to opt for police service delivery by the OPP. The Detachment Commander of the Espanola/Manitoulin detachment, would be responsible for managing the police service and overseeing its operation in accordance with objectives, priorities and policies established by the Board.

11. Will the OPP work with communities to identify and help apply for grants?

The Town of Espanola would be aware of any grants provided to the municipality for policing.  The OPP would administer the Court Security/Prisoner transport grant.  Any other grants are administered by the municipality.  An example of same would be the annual R.I.D.E. grants.

12. Does OPP conduct individual detachment performance audits and provide results to the municipality? Are they public?

• The OPP’s Quality Assurance Unit promotes a culture of continuous improvement within the O.P.P. by providing services at the corporate, regional and detachment levels to ensure compliance with Provincial Adequacy Standards and O.P.P./Ministry policies.
• The Quality Assurance Unit provides the following services:
o Management Inspection Program (M.I.P.)
o Quality Assurance Toolkit/SOPs (posters, manuals, audit check lists and resource links)
o On-site Inspections(compliance review/audit of selected high-risk operational areas)
o Analysis of patterns, trends, and systemic issues provided to Senior Management
o Program reviews and other audit services
• The Q.A. unit ensures sound processes are incorporated into everyday operations to provide accountability, consistency, and reliability. Key components include, identifying improvement opportunities, minimizing risk, safeguarding of assets and ultimately protecting the reputation of the OPP.
• The results are not available to the public.  However, key results of the audit may be shared by the detachment commander to the Police Services Board.

13. How much influence can a Police Board have on what information is reported to it by the detachment commander?

• A standardized OPP Police Services Board (PSB) Reporting tool is now available to help Detachment Commanders ensure Police Services Boards and other stakeholders receive timely, accurate, and accountable police services information in a consistent manner and to assist PSBs with fulfilling their legislated responsibilities.
• The OPP has been working diligently to enhance its accountability and reporting transparency to Police Services Boards and the municipalities it serves.  The PSB Reporting Tool positions Detachment Commanders to respond to increasing demands for information and support the effective reporting of detachment efforts to meet local public safety objectives.

14. Can the Police board request targeted enforcement as part of regular duties? For example specific area designated for increased speed enforcement?

The Detachment Commander will provide services that are operationally feasible as advised by the Espanola Police Services Board.

15.How will the OPP deal with request for criminal record checks?

• The OPP does conduct criminal record checks for individuals directly and proceeds are credited to the municipality.
• *The OPP does not conduct any third party criminal record checks. Third party criminal record checks are criminal record checks done on someone else’s behalf i.e.) a company for an employee for example. The OPP does not at this time engage in this activity.
• Residents of Espanola will be able to attend either the Hwy location or the Downtown location to drop of their criminal record check application.

16. Please provide a summary of legislation 267(14) as it applies to transition contract and confirm that only in year 4 does the property count as provided by MPAC become a factor in billing.

• Ontario Regulation 267(14) was enacted January 1, 2015 and this deals with how the OPP bills municipalities for policing.  The regulation is specific to municipalities  “currently” policed by the OPP.  New municipalities that amalgamate with the OPP need to therefore go through a transition contract before being integrated into the current OPP billing model.
• MPAC counts are a factor in the Billing Model, not the Transition Contract.

17. Are the full cost of the Analyst, 2 Detective Constables and Community Safety Officer included in the quote for the Town and FTE count?  If so I assume these positions support the entire Espanola detachment area so that the year end reconciliation would include credit for time spent outside Town of Espanola?

• The transition contract is based on FTE and availability hours calculation.  The municipality will receive a reconciliation report which is based on actuals and any adjustment will be addressed at that time.
• The Licence to Occupy will contain an appendix which would allow the OPP to determine the role of staff reporting to this location.  Staffing/reporting of this location will be at the discretion of the OPP. 

18. Will the Town have a dedicated Sergeant on duty day shift X 7 with possible exception of sick day and so on?

• The planned Manitoulin/Espanola org chart identifies two Sgt (Supervision) positions for each shift.
• There will be 4 frontline platoons consisting of 12 uniform front-line positions. Of which there will be 1 Sergeant and 6 Constables assigned to the Espanola zone. The remaining 5 positions (1 Sgt and 4 Cst), although assigned to the Manitoulin zone, will still be available for deployment to the Espanola zone if necessary. 
• Should scheduled platoon members be unavailable to attend to an urgent call for service within their assigned zone (ie: on other calls, in court, away on training, etc.) officers from other neighbouring zones and/or detachments, as well as our CSO and Court Officers will respond. The Integrated Service Delivery model essentially combines all available officers within patrol zones and neighbouring areas to provide a larger number of officers to draw from for major occurrences to respond to any calls for service should scheduled members be unavailable. This model also provides flexibility in terms of overall supervision.

19. Is a “pocket dial 911” call counted as a call for service for billing purposes after transition?

• Pursuant to section 4(1) of the Adequacy and Effectiveness of Police Services Regulation (O. Reg. 3/99) under the Police Services Act (PSA), a uniform member shall respond forthwith to a 911 dispatch, regardless of a possible network malfunction, and proceed to the location, treating the incident as an emergency until proven otherwise.
• This type of call is reflected in the “Operational 2” Calls for Service Billing Workgroup.  (refer to the Municipal Billing General Information document publicly available at www.opp.ca for further information on the OPP Billing Model)

20. If someone calls 911 but is not a ‘true’ call for service, does it count in calls for service…i.e. if someone calls looking for information on mental health providers or other information type request?  How is it handled at dispatch?

• When a 911 call is downstreamed for police response, the dispatched officer responds accordingly.  Ultimately it is the officer that enters the information into our records management system and assigns the appropriate call for service type.
• 911 is for emergency purposes only and is not intended for information purposes.  The OPP will work with your municipality to provide messaging on the use of 911.

21. Presently for medical emergencies that require an ambulance, there is a system set in place to notify the Espanola Fire Department if the ambulance can’t arrive within 10 minutes. Fire Department personnel with first aid training are dispatched to attend to the person until the ambulance arrives. Can this type of arrangement continue with the OPP?

• The OPP would not change the way your community responds to medical emergencies.  
• This would need to be discussed with your secondary Public Safety Answering Point (PSAP) providers for both Fire and Ambulance response. 

22. Does the OPP conduct patrols with two officers in a car? Under what circumstances would this occur when policing the Town of Espanola OPP zone?

• To maximize constable safety, OPP policy directs mandatory policing standards be met to provide safety and backup coverage.  OPP policy directs mandatory two constable patrols be assigned during specific hours of operation. 
• The discretion in the use of a two uniform member patrol car shall rest with the de-tachment commander with respect to other situations.
• Where, in the opinion of a shift supervisor, a situation requires the use of a two uniform member patrol car or additional personnel, the shift supervisor shall have the authority to implement its use.

23. The proposal provides for four platoons each containing 1 sergeant and 6 constables to patrol the Town of Espanola (Espanola) zone and the Espanola zone (Massey, Webbwood, Baldwin, Nairn) areas. This appears to be enough resources to provide 5 officers per shift including when considering sickness, vacation, and training absences. Is there a minimum level of manning whereby officers would be drawn in from other shifts, other areas, and overtime be utilized to ensure the on-shift manning doesn’t fall below a certain level? If so what would the minimum on shift level be?

• The planned Manitoulin/Espanola org chart identifies two Sgt (Supervision) positions for each shift.  There will be 4 frontline platoons consisting of 12 uniform front-line positions. Of which there will be 1 Sergeant and 6 Constables assigned to the Espanola zone. The remaining 5 positions (1 Sgt and 4 Cst), although assigned to the Manitoulin zone, will still be available for deployment to the Espanola zone if necessary. 
• Should scheduled platoon members be unavailable to attend to an urgent call for ser-vice within their assigned zone (ie: on other calls, in court, away on training, etc.) officers from other neighbouring zones and/or detachments, as well as our CSO and Court Officers will respond. The Integrated Service Delivery model essentially combines all available officers within patrol zones and neighbouring areas to provide a larger number of officers to draw from for major occurrences to respond to any calls for service should scheduled members be unavailable. This model also provides flexibility in terms of overall supervision.

24. The OPP doesn’t directly do by-law enforcement unless it is requested as an enhancement. How does the OPP typically help community do by-law enforcement?

The OPP can provide by-law enforcement if mutually agreed upon, with the exception of building code and animal control by-laws. However it is our experience that it is more cost efficient for a municipality to have its own by-law officer(s) managing and enforcing municipal by-laws. The OPP is available to assist and provide support in relation to by-law enforcement, however by-law calls are billable under the OPP billing model, the Town’s billing method following the transition contract period.

25. In 2013, 2014, and 2015 the Espanola Police force did about 100 hours of foot patrol around the community and about 40 hours of foot patrol in the schools. Would this level of foot patrols be considered part of the regular contract or would the community be required to pay for an enhancement for this level of foot patrol?

The Town of Espanola Services Board will meet regularly with the Detachment Com-mander to discuss the delivery of services to the municipality including foot patrol if re-quired. The Detachment provides foot patrol to its municipalities all year long as well as Focused and Directed Foot Patrols to areas identified as requiring Foot patrol to ad-dress issues with Youth, Mischief and Community Relations. These strategies would also be available to the Town of Espanola.

26. In the last four years Espanola police service has provided about 100 hours per year of programming to the various schools. You proposed staffing shows one full time community safety officer. What other duties does the Community Safety Officer have besides providing school safety programs?


• Community Policing is a fundamental principle under which all of our services are de-livered.  The OPP is known to deliver a wide range of community wellness programs across the province.  Here is a list of some of the programs delivered within the Es-panola / Manitoulin Detachment.
o OPP KIDS Program (Knowledge, Issues, Decisions and Supports)
o Community presentations on drugs, internet safety, bullying, driving, elder abuse prevention, frauds and scams, etc.…
o OPP Recruitment initiatives
o CPTED Crime Prevention Through Environmental Design
• There is typically one (01) Community Safety Officer (CSO) per detachment assigned to administer these programs and that officer is supported by all front line officers and members of different specialized units depending on the nature of the program. For example, any uniform member can participate in school presentations or take part in local community safety initiatives such as “Project Freeze” which involves the issuing of a “Positive Ticket” (ie: coupon for a free drink from local partnership / convenience store) to any community member “caught” exercising good safety practices such as wearing a bicycle helmet or lifejackets.  Members of the Crime unit, Regional Commu-nity Street Crime Units, and other OPP subject matter experts are also available to as-sist us in providing information sessions within the community on topics such as: internet safety, bullying prevention, senior’s issues, fraud/scam prevention, traffic safety, etc.
• The OPP KIDS Program (Knowledge, Issues, Decisions and Supports) was developed in conjunction with front-line police officers and professional educators to ensure the content meets current student needs. OPP KIDS Program will cover topics such as: Youth and the Law, Peer to Peer Relationships, Drug Awareness, and Online/Social Media Awareness. This Program would in all likelihood be implemented within your schools should amalgamation take place.
• The Detachment Commander will also work very closely with the Espanola Police Services Board in regards to local objectives and priorities and further programming needs of this community.

27. In the past four years the Espanola Police Service provided about 60 hours per year of community services at events such as participation in fund raisers, presentations throughout community, Police station tours, and other community events. Would this be considered part of the duties of the community safety officer and/or the proactive policing of Espanola?

The Detachment Commander will provide services that are operationally feasible as advised by the Espanola Police Services Board.  If this practice was followed by the EPS then it could be discussed as a local priority and objective between the Espanola Police Services Board and the Detachment Commander.

Resource material: 

Information Manual for Costing Process

OPP Billing Model

Civilian Governance - OPP vs Municipal Police Service (pdf)

       opp logo  2012 Espanola Police Crest